General conditions of sale | Grand Hôtel Sénia | Orly
GENERAL CONDITIONS FOR THE PROVISION OF SERVICES
ARTICLE 1: GENERAL
The purpose of these general conditions of provision of services is to determine the rights and obligations of the Manager and the client with regard to the use of the car parks.
The provision of services is subject to special conditions that supplement these general conditions. In case of contradiction, the special conditions prevail over the general conditions.
Article 2 : Definition
Manager: JFK S.A.R.L Grand Hotel Sénia.
Customer: any person using the Manager’s services.
Contract: designates the present general conditions, the particular conditions, as well as the tariff sheet, the whole forming an inseparable and indivisible whole.
Service: means the service provided by the Manager, as described in the Specific Conditions.
Article 3 : APPLICATION OF THE GENERAL CONDITIONS
The fact that a Customer places an order with the Investment Manager implies the full and unreserved acceptance by the Customer of its general terms and conditions, to the exclusion of any other document, such as a prospectus or other document issued by the Investment Manager and which have only an indicative value. The modification of the general and/or special conditions can only result from the Manager’s formal and written acceptance. Any condition contrary to the general and/or special conditions opposed by the Customer will therefore, in the absence of express acceptance, be unenforceable against the Manager regardless of when it may have been brought to his attention. The fact that the Manager does not avail itself at any given time of any one of these general conditions cannot be interpreted as a waiver of the right to avail itself of any of these conditions at a later date.
Article 4 : NATURE OF BENEFITS
The nature of the Manager’s services includes: – the provision for a fixed or indefinite period of one or more parking spaces for a motor vehicle, located in car parks available to the Manager, – the transport of the driver and/or passengers to Orly airport, it being specified that these services cannot be separated from each other.
Article 5 : WARRANTY AND LIABILITY
The Manager’s liability relates solely to the provision of the services under the conditions described in these general conditions and in the special conditions. The Manager shall be exempt from any liability where the non-performance or improper performance of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable fact of a third party outside the provision of services provided, or in the event of absolute necessity.
5.1. PROVISION OF PARKING SPACE
The Customer remains entirely responsible for the choice of the service. The part of the price paid relating to the provision of one or more parking spaces does not in any way constitute a right of custody and supervision but simply the reservation costs and the price of parking the vehicle during the period fixed in the special conditions.
5.2. RESPONSIBILITIES SINITRES
The Manager is not responsible for any personal effects theft, impacts or scratches that may occur during the service. The Manager undertakes to take charge of all damage caused to the bodywork of the Customer’s vehicle provided that:
that a descriptive inventory of fixtures has been carried out when the vehicle is picked up at the express request of the customer and in return for the sum of 12€ (VAT included) for the drawing up of this description.
that the damage be noted by a member of the Manager’s staff and that a new contradictory descriptive statement be made before the Customer leaves the parking air.
In the event that a descriptive statement has not been made when the vehicle is taken over, the Manager declines all responsibility for any damage. It is the responsibility of the Customer to arrive early enough to carry out this descriptive inventory of fixtures and to respect the schedule of appointment taken for the departure of the shuttle.
The Manager cannot guarantee under any circumstances that the services offered will not be interrupted.
The Manager cannot be held responsible for any consequences that may result.
5.3. Transportation to the airport
The Manager is responsible for any damage of any kind caused to the Customer during the transfer to the airport. To this end, he has taken out civil liability insurance with AXA.
Article 6 : Subscription terms and conditions
6.1. The services are offered by the Manager or Via travel agents, or agencies specializing in remote parking sales. In all cases, the subscription to the Manager’s services gives rise to reservation fees fixed in the special conditions definitively acquired by the Manager, but to be deducted from the sums due by the Customer for the performance of the latter. In the case of a distance sale, the Customer benefits from the provisions of Article 10 of these general conditions.
6.2. Subscription to the services offered by the Manager is made by completing or submitting to the Manager all the documents and information listed in the specific conditions. The Customer undertakes to complete the form carefully and in particular the dates and times of arrival and departure and information on the vehicle. In the event of missing or erroneous information, the Manager may ask the Customer by e-mail or by telephone to complete its information. If the Customer does not communicate the requested information, the request may be considered null and void by the Manager.
6.3. Whatever the sales channel through which the Customer has subscribed to a service, he is invited to keep a copy of his subscription form or order confirmation as well as a copy of the general conditions and special conditions.
6.4. After validation of the payment method and receipt of all the required documents, the Manager will confirm to the Customer that the requested service is available.
Article 7 : Rates and payment terms
7.1. The services provided by the Investment Manager are invoiced according to the services chosen by the Customer. The rates for the services are available on the Manager’s commercial documentation.
7.2. The Investment Manager reserves the right to change the rates for its services at any time. In all cases of price revision after the subscription but before the execution of the service, the Customer will benefit from the prices applicable at the time of subscription.
7.3. When subscribing to the service, the Customer has several means of payment:
– by credit card. To this effect, the Customer must communicate his number as well as the date of validity of his card. In this case, payment is made by means of the secure payment procedure.
– by bank check by recalling the contract number which will be given to him at the time of subscription. The cheque must reach the Manager at least 24 hours before the effective date of the service.
– on the website www.grandhotelsenia.com, payment by credit card using the secure payment procedure.
– on arrival at the Sénia Hotel.
7.4. The amounts due are due on the date indicated on the invoice.
7.5. Services are invoiced from the date they are made available until the day and time scheduled for the end of the service, or the actual departure of the vehicle if later. Additional invoicing may then be due by the Customer unless otherwise provided in the special conditions, invoicing is weekly.
7.6. The invoice indicates:
– the price and commercial wording of the selected service.
– additional paid services.
7.7. A detailed invoice covering all the services provided by the Manager and delivered to the Customer on request.
8.1. Termination of the contract by the Customer
8.1.1. Default of the Manager
In the event of serious breach by the Manager, the Customer must as soon as possible inform the Manager who undertakes to do everything possible to remedy the problem within one (1) week. If, at the end of the one (1) week period, the Manager has not resolved the problem raised by the Customer, the Customer may terminate the contract by registered letter with acknowledgement of receipt immediately and without charge by invoking the provisions of this article.
8.1.2. Cancellation of the contract for convenience. No-Show.
The Customer may cancel the contract at any time, subject to sending a registered letter with acknowledgement of receipt to the registered office of the Investment Manager. The cancellation will be effective no later than eight (8) days from receipt of the letter sent to the Manager. When cancellation by the Customer occurs more than 48 hours before the estimated time and day of arrival, the Manager will retain only the reservation fees, including the amount set in the special conditions. If cancellation occurs less than 48 hours before the estimated time and day of arrival, the Manager will retain all sums paid for personal convenience before the estimated time and day of arrival. All sums received by the Investment Manager will then remain the property of the Investment Manager. If the Customer was not debited before the day of this absence he will be debited later.
8.2 Suspension or termination of the contract by the Manager
The Manager reserves the right to immediately suspend access to the service in the event of emergency, force majeure or serious violation of the rules of use. The Manager may also terminate access to the service, after a formal notice sent to the Customer in writing and unsuccessful, in the event of breach by the Customer of its contractual obligations, in particular in the event of abnormal or fraudulent use of the service as described in the specific conditions of the service, in the event of breach of the rights of a third party, or false declaration by the Customer when subscribing to the service. Each of the parties may terminate this agreement in the event of persistent force majeure, as recognized by the jurisprudence of the French courts.
Article 9 : Maintenance and service interruption
The Manager will inform the Customer, as far as possible, of any work that could lead to interruptions or damage to the service. He undertakes to do everything possible to cause the slightest inconvenience to the Customer.
Article 10 : Rights and obligations
The Customer is solely responsible for the information he provided at the time of the conclusion of this contract and undertakes to inform the Manager, without delay, of any change concerning this information by sending a letter to the Manager. The Customer undertakes to use the service in accordance with the provisions of the contract.
Article 11 : Obligations of the Investment Manager
The Manager undertakes to implement all necessary means to allow the Customer access to the promised services.
Article 12 : Right of withdrawal
Pursuant to Article L 121-20 of the Consumer Code, when subscribing to remote services, the Customer has a period of seven (7) clear days from acceptance of the service offer to exercise his right of withdrawal without having to justify reasons or pay penalties, by sending a registered letter with acknowledgement of receipt to the Manager. When the seven (7) day period expires on a Saturday, Sunday or statutory or non-working day, it is extended until the next business day. If the Customer exercises his right of withdrawal under the conditions mentioned above, he may, where applicable, request reimbursement of sums already paid under the terms provided for in the specific conditions of the service concerned. The refund will be made to the Customer within thirty (30) days following the date of withdrawal. In the event that the Customer uses the service before the expiry of the aforementioned period, he may no longer exercise his right of withdrawal, in accordance with the provisions of Article L 121-20-2 of the Consumer Code.
Article 13 : Protection of privacy and personal data
The information collected by the Manager, at the time of the subscription of the Customer have an obligatory character and are essential to the provision of the service. The Manager ensures the protection, integrity and confidentiality of the personal information that it processes in compliance with the law “Informatique et Libertés” of 6 January 1978 and guarantees the secrecy of private correspondence. The Customer has a right of access, rectification and deletion of information concerning him in his space or by writing to the Manager. The Customer authorises the Manager to communicate information relating to the service and/or the contractual relationship with the Customer. The use of information collected by the Manager for commercial purposes is made only with the express consent of the Customer.
Article 14 : Transferability of the contract
The Customer agrees not to assign all or part of the contract without the express prior written agreement of the Manager.
The Investment Manager reserves the right to assign all or part of the contract without informing the Customer but subject to compliance with its obligations hereunder.
Article 15 : Subcontracting
The Manager may use any subcontractor of its choice in the performance of the service.
Article 16 : Applicable law
This contract is subject to French law.
PARTICULAR CONDITIONS
Scope of the general conditions for the provision of services and the special conditions
The purpose of these general conditions of provision of services is to determine the rights and obligations of the Manager and the client with regard to the use of the car parks.
The provision of services is subject to special conditions that supplement these general conditions. In case of contradiction, the special conditions prevail over the general conditions.
Presentation of GRAND HOTEL SENIA services and products:
The GRAND HOTEL SENIA offers parking spaces exclusively for Orly airport users.
These services are offered from 3:30 a.m. to 12:30 a.m., 7 days a week. The GRAND HOTEL SENIA’s services are only available on reservation. A Customer without a reservation who shows up unexpectedly at our car park is likely not to be taken in charge. Passenger transfers are made via a shuttle bus making the round trip between the GRAND HOTEL SENIA car park and Orly Sud or Orly Ouest. It can be expressly and exceptionally agreed schedules differing between 00:00 and 3:30, depending on the time of reservation of the 1st or last customer, or delay of flights.
GRAND HOTEL SENIA services and products prices:
All prices are expressed in euros and calculated inclusive of all taxes. GRAND HOTEL SENIA reserves the right to modify its prices at any time (these modifications will not be applied to reservations already registered). Products are always invoiced on the basis of the rates in force at the time the reservation or order is registered with one of the offers or services.
Booking and payment :
The Customer uses the website www.grandhotelsenia.com to consult the rates and availability of the car park. GRAND HOTEL SENIA is at his disposal to assist him in using the website or for any further information. The reservation is made online on the reservation page of the GRAND HOTEL SENIA website. The reservation is accessible to any natural or legal person, individual or professional. The minimum reservation deadline via the Internet site is 48 hours before the convocation time.
For a reservation within 48 hours or in case of unknown return date, please contact us directly either by phone at 01 46 87 31 30 or by e-mail at the following address: grand.hotel.senia@wanadoo.fr.
In case of unknown return date, the reservation can be made on a minimum of parking days with a rate adjustment on the day of return if necessary.
In order to formalize his reservation, the Customer must register to create an account and complete a user profile.
This account is accessible via Internet to an identifier (e-mail address of the Customer) and a password.
This information (login and password) is the responsibility of the user. If the password is lost, the Customer can obtain it by clicking on the link “Forgot password? on the home page. An email will then be automatically sent to the email address provided by him to communicate the password.
In the event that a third party becomes aware of these identifiers, it is strongly recommended that the Customer change his password. GRAND HOTEL SENIA will in no case be responsible for the use by a third party of a Customer’s identifiers. It is therefore up to the latter to be vigilant. The Customer has a right to access, modify, rectify and delete data collected on this site, under the conditions provided by the law “Informatique et Libertés” No. 78-17 of January 6, 1978 amended by the law of August 6, 2004 relating to data, files and freedoms.
To exercise this right, please write to the site manager at the following address:
GRAND HOTEL SENIA
6 rue du Bas Marin – 94310 Orly
Or by e-mail: grand.hotel.senia@wanadoo.fr
Reservation procedure:
The Customer must select his departure date and time, then his return date and time.
The Customer must select the number of vehicle(s) then the number of person(s).
The Customer may choose an additional option corresponding to a service ancillary to the parking service.
The Customer must identify the vehicle(s) previously created.
The Customer will fill in the additional fields and will use the comment area to specify if the pick-up should be made in particular conditions (baby seat, person with reduced mobility, excess luggage, bulky luggage – surfboard type, windsurf board – etc… long vehicle, trailer) or to communicate us any information that he deems useful.
By ticking the box provided for this purpose, the Customer fully and unreservedly accepts these conditions.
The Customer confirms his reservation and can access the payment module.
Payment procedure:
Payment is made online and by credit card.
During payment, the Customer is redirected to the secure site of our banking partner. All payment information sent over the Internet is invisible to the GRAND HOTEL SENIA.
After payment, our banking partner confirms or invalidates the reservation.
In the case of a confirmed reservation, the Customer receives an e-mail summarizing his order, his reservation number and his payment.
Customer Support:
Departure:
The Customer is summoned to the GRAND HOTEL SENIA car park according to the schedule of the shuttle on which he is positioned. This time can be 30 or 60 minutes before the desired drop-off time at the airport.
However and according to the activity of the moment, the Customer can be warned by telephone, e-mail or SMS of a different schedule.
The Customer is bound to respect the schedules and will assume all consequences related to a delay on his part including a cancellation of the reservation for No-Show beyond one hour of delay.
If a customer arrives late at the time of the scheduled appointment (shuttle departure time), he will be routed by the next shuttle according to the available places and as long as it does not penalize the other Customer having respected the schedule of appointment.
On arrival, GRAND HOTEL SENIA personnel transfer the luggage to the shuttle and validate the information concerning the Customer’s return. The parking of the vehicle on the space provided for this purpose is carried out by the GRAND HOTEL SENIA staff.
The GRAND HOTEL SENIA transfers the Customer via the shuttle to his departure terminal.
Return:
• On arrival, and after collection of the luggage and passage of the customs, the Customer calls the GRAND HOTEL SENIA at the number which will have been communicated to him in order to trigger the transfer back.
• Income on the parking lot, the Customer will pay additional fees if necessary (additional services subscribed on the day of departure, exceeding the parking time…) or the service in case of deferred payment.
• The Customer is required to notify the GRAND HOTEL SENIA after recovery of all luggage.
Otherwise, any parking costs related to waiting will be borne by the customer.
In order not to penalize customers already present at the appointment point, said customer will be routed by the next shuttle.
In order to ensure his return transfer in good conditions, the customer agrees to inform the GRAND HOTEL SENIA of the flight number and landing time as well as any modification occurring on the information that he will have communicated at his departure and this 48 hours minimum before his return date. Without this information, the customer will not have priority on the shuttles present at the airport.
The Customer then repossesses his vehicle after transferring the luggage.
Cancellation of a reservation:
Refer to article 8.1.2 of the general conditions of supplies and services above.
The cancellation fee is 20.00 euros (all taxes included).
Parking the vehicle:
In case of car Jacking, home Jacking, storm, hail and any other damage related to natural causes, the GRAND HOTEL SENIA is not responsible for damage caused on the vehicle of the Customer. It is therefore the insurance of the latter that will cover these damages.
The Customer undertakes not to leave any valuable items inside his vehicle.
The GRAND HOTEL SENIA declines any responsibility in the event of breakdowns, punctures which may result from a slow puncture prior to the taking over of the vehicle, in the event of windscreen cracks which may result from variations in the weather, or unloading of the battery.
Safety during shuttle transfer:
During the transfer, the Customer must comply with public transportation rules and follow the advice given by the shuttle driver.
The GRAND HOTEL SENIA and its employees reserve the right to exclude at any time any person whose behaviour may cause discomfort or serious disorder to the rest of the group or may endanger the safety of others: aggressiveness, disrespect for other passengers, alcohol consumption, or cigarettes in vehicles. No compensation is due to the excluded person in these cases.
The obligations of the GRAND HOTEL SENIA:
GRAND HOTEL SENIA undertakes to use all means at its disposal to guarantee its Customers access to its services.
However, special cases may arise and neither GRAND HOTEL SENIA nor any third party involved in the provision of the services can be held liable. These situations designated as force majeure correspond to any unforeseeable external event. This includes: acts by civil and/or military authorities, natural disasters, fires, floods, earthquakes, riots, wars, acts of sabotage, network failures, coding errors in electronic files, software limitations, government measures…
Parking price including Taxes
For a standard vehicle
1 à 5 days :
6 days :
7 days :
8 days :
9 days :
10 days :
11 days :
12 days :
13 days :
14 days :
15 days :
16 days :
17 days :
18 days :
19 days :
20 days :
21 days :
22 days :
23 days :
24 days :
25 days :
26 days :
27 days :
28 days :
29 days :
30 days :
54,00€
66,00€
77,00€
85,00€
93,00€
100,00€
105,00€
111,00€
118,00€
126,00€
133,00€
140,00€
145,00€
151,00€
156,00€
162,00€
168,00€
172,00€
177,00€
182,00€
183,00€
186,00€
194,00€
199,00€
206,00€
213,00€
For a two-wheeled vehicle
Weekend Special (Friday to Sunday) : 26.00€
1 to 5 days :
6 days :
7 days :
8 days :
9 days :
10 days :
11 days :
12 days :
13 days :
14 days :
15 days :
16 days :
17 days :
18 days :
19 days :
20 days :
21 days :
22 days :
23 days :
24 days :
25 days :
26 days :
27 days :
28 days :
29 days :
33,00€
38,00€
43,00€
48,00€
53,00€
58,00€
63,00€
66,00€
69,00€
72,00€
75,00€
78,00€
81,00€
84,00€
87,00€
90,00€
93,00€
96,00€
99,00€
102,00€
105,00€
108,00€
111,00€
114,00€
117,00€
“Establishment of a vehicle condition : 12€”
Shuttles
Shuttle Schedules
Outward :
Every ½ hours 24h/24 EXCEPT between 9am and 5pm (every hour).
Return :
On telephone request after baggage collection and customs clearance.
Please arrive at the reception desk of the Sénia hotel at ¼ hours before the departure time of the shuttle agreed by such (1/2 hour before this time in case of establishment of a vehicle condition).
Parking conditions
Example:
1 to 5 days : 47€
7 days : 67€
10 days : 87€
15 days : 116€
Extra day except reservation: 12€
Shuttle fares
Included in the price of a room: 2 free shuttles (one to the outward / one to the return)
Any shuttle outside the hours: 15.00 €
Bulky or excess luggage (more than 2 luggage) : 5.00 € per luggage
Supplement shuttle from 4 persons: 10.00 €
In the event of forgetting an object, documents,… in your vehicle deposited in the carpark or in the room, requiring a round trip of the shuttle: 28.00 €
In case your delay does not allow your arrival at the car park and we come to collect the vehicle directly at the airport (if availability of the shuttle): 45.00 €
Vehicle. Utilities, 9pl vehicles, trailers: supplement of 2.00 € / day of parking.
“Our friends the animals are allowed in the shuttles under the condition that the animal (less than 8kg) is transported in a bag provided for this purpose. For animals over 8kg, in a travel crate and in this case placed in the trunk of the shuttle”, a supplement of 8.00 € will then be applied.
